The Ballantyne, A Luxury Collection Hotel, Charlotte

Here for a work conference and everything the staff did was above and beyond. They prepared breakfast and dinner buffets and I was really impressed with the quality. All of the service staff was very professional and friendly. We spent one evening in the Top Golf Swing Suite and again I couldn't be more impressed with the F&B team running the event. The hotel is huge and a bit of a maze but there were plenty of signs and staff was very helpful. Every part of the building I was was well maintained and nicely decorated. I would definitely recommend this venue.

This hotel is hands down the best in the area. All the staff was friendly, welcoming, wonderful and very helpful. Their complementary refreshments are that good. I called the front staff a few times with requests and they deliver on time and nicely every single time. The concierge was wonderful, we end up trying a few places she recommended, and the shuttle was available at all times and super friendly. I fell in love with this place, the garden was pretty and the fresh flowers in the reception area were beautiful. The bedroom was exquisite.

I was truly excited to stay at the Ballantyne Hotel upon recommendation from a friend. All was well until day two. Imagine my shock and concern when I arrived at my room to see the door held open by the security bar and all of my personal items available to anyone passing by. Imagine my surprise to see a microwave placed on the study table that I never requested. I immediately called down to the Front Desk requesting an explanation and only received “This is out of protocol and we’ll look into it.” Twenty minutes later knock on door house keeping manager apologizing and removes microwave. That’s it, no follow up from management explaining security protocols to ensure this doesn’t happen again. No follow-up to ensure that my personal effects were not taken. No follow-up to make certain I was ok. The experience was unnerving and ruined my last night in Charlotte. Do your research before booking this hotel. I will make my reservations at an ACTUAL reputable luxury hotel on my next visit.

Edit: I like how management will post apologies in review replies to publicly save face but offer no actual resolutions. Bumping down for that. Also unable to see my review on another computer so not sure what they’re doing to it. Stayed 2 nights this past weekend and the best I can describe the experience at the hotel is “awkward”. Booked through chase’s “the edit” which provides a series of perks and upon checking in the possibility of a room upgrade as entitled to was never discussed by staff. Additionally the “welcome amenity” included on the list of perks handed to me by staff was no where to be found and when that was brought up they made me feel crazy for asking and was essentially told that they would send me something if they felt like it, and guess what, they didn’t. Housekeeping was on another level of bothersome. At all hours there were carts in the hallways, in the elevators, and supplies all over the common space decor. I never left the room without essentially tripping over a cart, sometimes back to back where the hallway became effectively closed. Afternoon tea was nice, just be prepared for a 24% SERVICE CHARGE that is also TAXED before you even get to the standard gratuity line. No explanation or rationale of what it goes to or what expectations are, just an extra mugging before you walk out. Was hard to even leave the hotel as upon asking for my final bill, they had me stand around while they went back and forth “fixing” a credit on the bill so I could pay more money. All in, this property is missing a lot of the “little things” that make service exceptional. I’ve felt more welcome at the holiday inn and for the price I think the choice next time is clear.

Beautiful hotel! Easy to find. Comfy bed. Plenty of amenities (coffee, pools, hot tub, gym, and restaurants). Easy walking to a bunch of other locations. I felt very safe and secure here. Hot water is very hot and instantaneous! Gym had a great variety of weights and work out gear. The gym and pool were never busy! Some improvements: cooling in the bedrooms - I was unable to leave the fan ON all night. Access to sauna/steam room would be a nice gym addition. Parking was tricky as it required a room key. Unable to park before check in. Extend the key card reader for parking lot further out to prevent tire rub.