Sheraton Imperial Hotel

The entire staff was wonderful! Shuttle service was reliable for my mom and all her friends! The food was amazing! Please, take the time to order a hot meal, the Executive Chef has done a phenomenal job with his team. When I tell you the hotel staff went above & beyond, that is an understatement. I only spent a few nights of my mom’s stay with her and they impressed me very much with their hospitality. We were here for an event, the space was perfect for us and again, the food was deliciously prep. Definitely recommend this hotel.

I had a wonderful experience from start to finish because of the shining star, Shy! Excellent face of the hotel. The property was also beautiful, clean & very well-maintained. What truly stood out during my stay was the exceptional customer service. I’d especially like to recognize Shy, Jordan & Ivy for their professionalism & attentiveness—they all went above & beyond to make sure everything was perfect & that I felt welcomed throughout. I also again want to give a special thank you to, Shy who was incredibly kind, friendly, gave excellent referrals that enhanced our stay. Her warm & positive attitude really made our stay even more special. Overall, I highly recommend this resort & look forward to returning again soon & referring all that I know to come stay here first.

Absolutely great service, front desk person Tiffany and Ashlei were so nice and so helpful. The driver/ manager. Maurice was super helpful and also nice. The Sunday Brunch was great!! The cooks were all awesome!! The music by Zakee was great and he has great taste with his choice of songs!! I have not one complaint!! And coming from NYC, we normally complain but NOTHING this go round. Thank you all for your great hospitality.

I had the absolute pleasure of staying at the Sheraton Imperial Hotel-Raleigh Durham Airport and I must say, Trayvon Cole truly went above and beyond to make our experience unforgettable. From the moment we arrived, Mr. Cole’s warm and genuine hospitality immediately made us feel welcome. He took the time to ensure that my colleagues and I were well taken care of, going out of his way to attend to every need with professionalism and care. Mr. Cole’s dedication to excellent customer service is truly commendable—he consistently exceeded our expectations and made sure our stay was smooth and comfortable. His positive attitude and proactive approach not only made us feel valued but also reflect greatly on the caliber of staff at Sheraton. He absolutely deserves a raise for his outstanding work, as he not only makes the hotel look good but also creates a memorable experience for every guest. Mr. Cole is a shining example of exceptional service, and I can't thank him enough for making our visit so special. Sheraton is lucky to have him on their team!

This hotel was chosen for us by our soccer club. The only marks against it are: Parking is not free if your group doesn't have it included (ours was included) No free breakfast (very important for early games and hungry girls) Multiple parties going on every night in the ballrooms in the lobby. Parking lot is full, smoke-filled stairwell stinking up our hall and intoxicated people. And no, I'm not a prude, but I also don't feel comfortable letting my teenage daughter go to the lobby or to other floors alone. The room: VERY NICE. The beds are comfy, nice TV, mini fridge, safe, well-stocked bathroom, coffee station The staff: all very helpful and professional. In fact, everyone we've dealt with from a customer-service standpoint in the Raleigh area has been super-friendly. From the hotel, the mall and food service...A+ people. Overall, a very nice place to stay...but more suited to young professionals rather than soccer teams, in my opinion.