Sheraton Imperial Hotel

I was here for a holiday party. I didn't stay overnight, so I can't speak on the rooms. The banquet room was large and had lovely decorations for the holiday season. The food served was good, it could've been warmer. All of the waiters and waitresses were very polite. The dance floor could've been a smoother surface to make it easier on the knees when dancing. I enjoyed myself. I would host an event at this hotel.

This hotel was chosen for us by our soccer club. The only marks against it are: Parking is not free if your group doesn't have it included (ours was included) No free breakfast (very important for early games and hungry girls) Multiple parties going on every night in the ballrooms in the lobby. Parking lot is full, smoke-filled stairwell stinking up our hall and intoxicated people. And no, I'm not a prude, but I also don't feel comfortable letting my teenage daughter go to the lobby or to other floors alone. The room: VERY NICE. The beds are comfy, nice TV, mini fridge, safe, well-stocked bathroom, coffee station The staff: all very helpful and professional. In fact, everyone we've dealt with from a customer-service standpoint in the Raleigh area has been super-friendly. From the hotel, the mall and food service...A+ people. Overall, a very nice place to stay...but more suited to young professionals rather than soccer teams, in my opinion.

If I could give a 10 star I would. Our stay was phenomenal. Grant and his food service/ bar staff done a great job with the hospitality. Definitely will visit again. Please don't leave without Sunday brunch. The rooms were clean. The location was very nice and they do offer a shutter.

I have stayed here in the past, but just recently returned and wanted to give a kudos to Mahos at the front desk for accommodating our small group on short-notice. He went above and beyond to make our short stay comfortable and exceptional. Rooms were clean and comfortable and the early availability of coffee/food was great. Thanks to the team for the hard work

I stayed there last week due to important business meetings. My room initially assigned on the 2nd floor was very cold and could not sleep at the first night even the heater set to 82F. Also there were no shower curtains set in the bathroom. How odd. I talked to the front desk next day and they were trying to be helpful even though they were short stuffed. I patiently waited and got to talked to the manager after 30 minutes. He said he could not give me a different room on the 2nd night as hotel was fully booked, but he said he will give me a different room on the 3rd night (even though the replacement room on the 7th floor was not that great either). He also said he will refund me $100 each for the 1st night and the 2nd night to compensate my inconvenience ($200 in total). I said my company is paying for the hotel cost so it won’t be good for me, and then he promised that he will give me the bonus Marriott points instead. He said he will give me 10000 points for each night. I was happy to hear that and I thought I would be receiving additional 20,000 points as a bonus points. However, I checked my points this week and turned our only 10 points were given to me as a bonus and that’s NOT what was explained to me. I called the hotel twice so far, but still not being able to get a hold of the manager. I waited for a long time being on hold for the first time I called them yesterday and had to leave my phone number at front desk for him to call me back. However no one called yesterday at all. I called them back today but the phone is not going through to get to the manager. How frustrating and waste of my time because there is no way to reach out to him directly. I’ll keep calling them but NEVER use this hotel again.