Sheraton Imperial Hotel

We stayed here for an event and it was a pretty quick check in. The staff have all been very friendly and professional. The hotel just needs a makeover. There's a huge portion of paint and wood missing from the bottom of the bathroom door in our room, the bathroom door doesn't even close without popping the handle back up into place. The shower leaks all over the bathroom floor, I'm talking puddles when you get out. There is no fan for airflow in the bathroom so the toilet is constantly covered in condensate and drips all over the floor. Anywhere there should be caulking, it needs desperate attention. When guests leave they really need to use vacuum attachments to get up around the edges of beds and furniture. There was so much debris around the beds. The rooms are spacious. Even in the two queen room we didn't feel cramped which I appreciated. The carpets need cleaned, my kids socks were filthy just from the room floor. Beds weren't too soft, I like firmer beds so that was also much appreciated. Plenty of lighting. The window was a bit dirty and also needs a fresh coat of paint on the trim. Overall the hotel just needs some updates cosmetically. We enjoyed our stay. It's in a very nice shaded area too.

Beautiful hotel and great for Large gatherings. Staff is incredibly friendly. Plenty of amenities. Only issue is with maintenance and the need for make some repairs/updates; the same elevator has been broken for 2 years (it’s a main elevator), the buttons on the elevators don’t always light up, so you may not know what floor you’re going to stop at. The bedding feels cheap- not the softest or most comfortable. A great place to stay if you need a convenient location and wonderful staff and amenities.

I was stuck for 2 days due to weather. The entire staff was friendly, welcoming, and made the situation great. I cannot thank them enough for how amazing they were to a stranded lady. The front desk was friendly and accommodating, the ones who worked the counter and small side restaurant coffee bar made me feel welcome and chatted to give me some company. The shuttle drivers were so sweet, offering to take me to near by stores if I needed any supplies. The manager Grant checking on me making sure I had everything I needed. Hands down best place to be stranded until flights resumed.

I recently stayed at this hotel and was thoroughly impressed with my experience. The service was truly above and beyond, with staff members going out of their way to ensure a comfortable and enjoyable stay. I was particularly grateful for the assistance of Mike Fletcher, the food director, who helped coordinate a large team dinner for our soccer players. The room setup was both stylish and practical, providing plenty of space to relax. Additionally, the hotel's location was ideal, making it easy to explore the surrounding area and getting to the soccer games. I highly recommend this hotel to anyone looking for a top-notch stay!

The rooms were clean, and the hotel has been renovated in the past few years, but is still in desperate need of work. Half of the elevators do not work, and the ones that do are barely holding on. My friends room had a leaky ceiling and was told he could either not run air conditioning or have a leaky ceiling. The staff werent the friendliest as a whole. The bartender reused my husbands beer glass, touching the beer spout with the dirty glass as she poured. I switched to bottled beer after that.