Sheraton Imperial Hotel

The staff at Sheraton Imperial Hotel are incredibly kind and helpful, which made my stay very comfortable. There’s a bar and café conveniently located near the reception area, perfect for relaxing or chatting with your group. The hotel also has a restaurant where you can enjoy breakfast, lunch, and dinner, or you can order room service if you prefer to dine in your room. One of the best parts of the experience was their mobile app, which is really handy—you can even unlock your room door through it, plus order food and request room service easily. My room was clean and spacious, featuring two queen-size beds, a TV, a closet with a mini fridge, locker and a kettle for making coffee. However, if you need bottled water, you have to go to the reception since they don’t provide it directly in the room. The overall stay was good, but there was one thing I didn’t like: when I asked the reception if there would be an extra charge for ordering food to the room, they said no, but when I ordered through the app, I was charged a $4 delivery fee. Other than that, it was a pleasant experience.

I spend over 100 nights per year on the road - I have never met a nicer or more welcoming staff at any hotel than I met at this hotel today. Everyone was so personable and professional… and then I found out why. I met the manager and this young man is an incredible leader. Loves his job, loves his staff, loves his guests… this crew is an excellent example of how customer service should be done! Keep up the outstanding attitudes - I will be back!

Kaitlyn from breakfast service made my entire trip. Super kind and welcoming in the morning. Great facilities and super clean rooms. Breakfast service on the 9th floor is eggs, potatoes, sausages and bacon in the morning, with some appetizers of food such as Thai coconut shrimp and spring rolls for the evening service. Overall very spacious open location. Partnered gym is a short walk away but a very very large public facility.

The overall stay was good. Only had a problem with housekeeping. She gave us a hard time about having our room cleaned. She cleaned every room except the one I was in. We had to call down and ask for service. When she came she brought 2 towels up, didn’t take the soiled linen or trash. That was our only problem. Rm 306

Housekeeping here is terrible. Room smelled like smoke, which seems like a common complaint. The coffee setup and not been cleaned out or restocked. There was a used bandaid in the middle of the floor. The water in the shower was warm but not hot and the pressure was terrible. I was here to be close to the airport, but now I know better.