The Ballantyne, A Luxury Collection Hotel, Charlotte

The wife and I love the Ballantyne and will only use this hotel anytime we go to Charlotte. I bargain shopped a hotel in Rock Hill and quickly found out that was a mistake. We were able to book a room the same night around 10pm at the Ballantyne so we did not have to stay at this other hotel. When we arrived we were definitely not dressed for the occasion. We had spend the day on a mountain so we were a little dirty and dressed for the outdoors. People at the counter did not treat us poorly or act like snobs about it. The lobby is beautiful and we love the gold elevators. In the morning we went to the restaurant. Everything that we ordered was amazing and the staff were very friendly. We took an outdoor stroll around the building and the grounds were clean, litter free, and landscaped nicely. The Ballantyne saved our mountain trip!

My experience at The Ballantyne Hotel was nothing short of outstanding. From the moment I arrived, I was greeted with warmth and professionalism that set the tone for my entire stay. The hotel exudes luxury with every detail — from the beautifully designed rooms to the immaculate grounds. The staff went above and beyond to ensure every need was met, always with genuine hospitality and a smile. The amenities were top-tier — I especially enjoyed the spa services, which left me completely relaxed and recharged. Courtney gave an excellent salt scrub body (stress relief body ritual). The gym has a great variety of equipment. I got my 10k step in with their treadmill. Dining at the hotel was a treat; the food was thoughtfully prepared, delicious, and the service was impeccable. Every space in the hotel feels elegant, comfortable, and welcoming — perfect for both business and leisure. I forgot to take room photos because I jumped in the bed so quick! If you’re looking for a refined, relaxing experience with exceptional service, I can’t recommend The Ballantyne enough. I’m already looking forward to my next visit!

I had the pleasure of staying at The Ballantyne Hotel in Charlotte last week while attending a wedding, and the experience was outstanding. The rooms were impeccably clean and surprisingly spacious—truly comfortable and well-maintained. The location was perfect, close to everything I needed and easy to get around. But what really made the stay memorable was the incredible hospitality. I have to give a special shout-out to Marlos, a staff member who went above and beyond. He was extremely welcoming upon my arrival and even recommended a great local restaurant—then personally took me there! That level of service is rare and truly appreciated. Highly recommend this hotel for both events and personal stays. I’ll definitely be back!

First time in Charlotte and we stayed here for a wedding. Service and hospitality were great and very consistent. Our room was spacious, the bed was very comfortable. The pool is nice and the snacks + drinks were excellent. Great and well run property, beautiful greenery. Seems pretty central and it was easy to get around.

The staff is great, it's clear that there is a culture of excellence and they value loyalty. The room was beautiful. I really appreciate the parking availability. Possible improvements would be to have more plush towels and bathtubs that are more solid, instead of the synthetic plastic feeling.