The Ballantyne, A Luxury Collection Hotel, Charlotte

This place is full of accommodation! Never told me no. Serious about guest satisfaction Two things that they lack, more choices on the menu for vegetarians etc. All I could have for Brunch was the Truffle fries. Another issue is there is no continental breakfast or even coffee in the room I found myself wanting to go out and eat even though I was staying in a LUXURY Hotel. That should not be. Otherwise it's a wonderful place to stay. The staff is top notch 👌

The Ballantyne Hotel is above & beyond any other hotel. Super clean, comfy beds & pillows, all amenities are top notch. Ryan at the front desk answered all my questions when I called; provided great suggestions & ideas. Ryan was patient, knowledgeable, funny, & engaging. Upon arrival after a 6 hour drive Matthew greeted me with a Genuine smile in 20 degree weather. Mathew went above & beyond. Getting my luggage & Christmas stuff to my room, even setting up Christmas tree for my celebration with my son while I prepared gifts & ordered room service all within 20 minutes!! When I needed my car Jeffrey brought it around making sure it was warm. Day of departure Jack was patient assisting me getting all my belongings to the car & keeping it warm. Ryan & Maggie expedited my check out knowing I had a 6 hour drive. As a GM Evan has found the perfect team to make your stay relaxing, special, & enjoyable. I will be back there again soon. When you visit Charlotte The Ballantyne Hotel will provide you the best experience!

Room 510…. The lamp to the left of the bed was not stable and the connections to the lamp for your charger was out. The toilet seat kept wiggling around. Spa was great! However….. if you want to relax and eat by the pool side after, you will have to go back upstairs to the spa reception. Not very helpful there. The restaurant served us fresh “Burnt” chips with our dip and so was the pizza. An older gentleman who looked like the Restaurant manager does not smile! He was happy speaking to others, just not us!

We spent a day at the spa and had the most enjoyable time! We were able to have lunch a drink and the most amazing massage I have had in a long time! This is defiantly a place I will look to recommend to my real estate clients in Charlotte and look to add a treat to their closing gifts! Thank you so much for a wonderful stay!

A perfect option for the greater Charlotte area! We stayed for our honey moon and absolutely loved it here. The rooms have plenty of space and are very clean. All the staff are friendly and welcoming. Likewise, Jeff in in-room dining helped create a memorable first night with organizing champagne and chocolate covered strawberries! We also tried the couples massage in the spa and the amenities, staff, and rooms were fantastic. The in hotel restaurant is also a must try, we chose to eat breakfast and prefer it over other options locally!