Sheraton Chapel Hill Hotel

I had to stay here two days for medical issues. The ambiance was great. I really enjoyed the customer service for Alexander the front desk representative. His customer service was A-1. I really didn't want to leave. I was so relaxed and comfortable at this newly remodeled location.

The facility was great: updated and clean, however that's where this ends. I checked in on the app that was sent to me and added my requested services for the two nights. When I checked in at the front desk on arrival, I felt that it was a burden that I was there to check in, she was not friendly. I requested extra towels, and housekeeping. Neither service was provided. So, I don't think the app worked and no one services it, so I'm not sure why this application was used. When we checked out on Wednesday, after getting home I realized we left items in the closet. I called the front desk the same night and was told to call the next day to speak to the housekeeping manager. I called the next morning and was told that the housekeeping manager won't be in until Monday. I asked the "manager" on the phone to assist me, she told me she would check on it and call me back by 3:00pm before she leaves, no phone call. I called back on Friday, spoke to another "manager" and she took my information down and assured me she would call me back by 5:00 pm, before she left for the day, and it is now Saturday and still none of the "managers" managed to call me back about my items left a the hotel. Guest service is the worst I have ever experienced at Sheraton at Chapel Hill. I highly recommend retraining to achieve better service.

DO NOT STAY HERE IF YOU VALUE YOUR SAFETY OR YOUR CAR!! If I could give negative stars I would!! Just a warning to anyone wanting to stay here they have absolutely no cameras outside of the facility. My truck was broken into with multiple items stolen, along with several other trucks. I spoke with the General Manager RENO and he informed me that the company will not do anything other than refund the room. They do not take guest safety seriously and clearly don't care if you're robbed on their property. I'm absolutely disgusted.

The hotel grounds are beautiful, the rooms were exceptionally clean and comfortable. There were lots of outlets available for working and charging in the room. The bathroom mirrors have a fantastic light with dimming options. The staff were beyond accommodating and the amenities available are plentiful (Starbucks in the lobby, bar with food in the lobby, easy to use printers etc.). I would highly recommend this hotel and I look forward to the opportunity to stay here again!

Disappointing Stay - Basic Hotel with Poor Service I recently stayed at this hotel and, unfortunately, it did not live up to expectations. The view from my room was nothing special—just the highway and the parking lot. The front desk staff, particularly Alexander, was not pleasant. Despite my clear request for a room on a higher floor, I was assigned a room on the 1st floor. When I expressed my dissatisfaction, Alexander claimed there were no other rooms available, even though I later saw another guest check in and receive a higher floor room. The hotel itself is as basic as they come. The pool overlooks the parking lot, which detracts from any relaxation, and breakfast costs $15 per person. Considering the price, you’d likely find better breakfast options nearby. While my room did have a balcony, the balcony door was so loud that people at the pool could hear it every time I opened it. When I brought up my concerns about the room, Alexander suggested I check out and find another hotel, which was not helpful given my situation. I suspect that booking through Priceline may have contributed to the subpar room assignment. Overall, I would not recommend this hotel. There are likely better options in the area for a similar price. This version highlights your key concerns and provides a clear overview of your experience for others considering this hotel. Rooms are super tiny also ! Like this ain’t NY