Grandover Resort and Spa

I have been to the spa at Grandover Resort several times and been pleased, until going today. My best friend and I had booked a spa day with massages and looked forward to enjoying the day. We were told when we got there that we would have access to all amenities from 10am-6pm, which has always been the case on previous visits. Instead of being greeted warmly, we were informed by someone, who acted like she was working in a convenience store instead of a high end resort, that we would NOT be able to visit the pool until 1:30. There was an “event” happening. Then we were given a sheet to sign that said we would return our robes under penalty of a hefty fine. Should spa guests be treated like criminals? It was downright tacky to have to pass our robes across the counter like we were returning bowling shoes! We were then shown to the locker room and given one locker to share and shown to the waiting room. Were we expected to wait in a small room for 2 hours?? We were not given a tour of the other amenities, just escorted to waiting room. At this point, we asked to speak with the manager and were told that we could talk to the supervisor, the same woman who put us in the waiting room. When we complained about the pool situation, she told us we were welcome to use the pool… after 1:30. We pursued the point and she begrudgingly told us we could have a pool pass for another day. We paid over $400 to enjoy a spa day and this is how we were treated. Incidentally, we walked past the pool at noon and NO ONE was in there. Finally we asked to be shown the way to the cafe. We were escorted by a lovely man named Jerry. (Someone needs to let him run the place.) There we paid more money to have a meal we did not intend to have just so we could have a place to sit outside. Had our meal been paid for and had we been treated with a modicum of respect, I wouldn’t be writing this review. I personally will never go back and encourage you to find another place where you will be treated like guests at a resort, not the pool at Uncle Pete’s campground.

I really hate leaving negative reviews, but I also rely heavily on reviews when choosing where to stay, so I wanted to share our experience. Before booking, I read the reviews but decided to give it a chance because I'd always heard such wonderful things about Grandover over the years. Unfortunately, our experience was disappointing enough that we ended up cutting our girls' weekend short. We were hoping for an upscale resort and spa experience, but the overall atmosphere fell well below our expectations. Lobby was beautiful but that's about it! We dined at the restaurant twice, once for dinner and once for lunch. On both occasions, service was very slow despite the restaurant not being busy. The staff seemed overwhelmed and, while never rude, just seemed very sad and unhappy. Unfortunately, the food was also disgusting. The spa itself was underwhelming. I do want to recognize the spa staff, who were genuinely kind, welcoming, and provided good service. They were one of the bright spots of our visit, but the overall spa experience didn't feel like the luxury we were expecting. Our room was clean, but several common areas including the bathroom floor, elevator, and lobby was sticky under our shoes, which took away from the overall impression of cleanliness.Upon leaving my mom touched the door and had a thick gel like substance all over her hand. I've heard so many incredible things about Grandover from years past, which makes this even more disappointing. It no longer feels "grand."

We were pleasantly surprised that there was a hot tub as we did not see it noted when we booked our room. We loved the pool and hot tub! There were helpful hallway signs to make navigating the resort easier. The room was clean and the food was delicious; however, at a late dinner (8:45pm) and breakfast (9am) the service was very slow to order 2 salads and pancakes and fruit. At both meals, there were only up to 4 other tables with guests so it was definitely not a busy time of day. Kelly at the front desk was very helpful and welcoming. She was knowledgeable and didn’t hesitate to make our stay more enjoyable.

Grandover Resort is one of Greensboro’s standout destinations — the kind of place that feels like a getaway even if you’re local. The property is beautifully maintained, with sweeping views, elegant architecture, and a layout that makes everything feel spacious and relaxing. The rooms are clean, modern, and comfortable, with plenty of natural light and thoughtful touches that make the stay feel upscale without being pretentious. The resort amenities are where Grandover really shines: two championship golf courses, a full spa, indoor and outdoor pools, tennis, and walking paths that make the grounds feel like a retreat. Dining at the resort is consistently solid. The restaurants offer a mix of casual and refined options, and the service is attentive across the board. Whether you’re grabbing breakfast before a round of golf or enjoying dinner with a view, the experience feels polished. What sets Grandover apart is the atmosphere — quiet, scenic, and relaxing. It’s a great choice for weekend getaways, business travel, weddings, or anyone who wants a resort‑style experience without leaving the Triad. Overall, Grandover Resort delivers comfort, quality, and a sense of escape. It’s one of Greensboro’s best places to stay.

This was my first time staying here, and I couldn’t be happier with my experience. The staff were incredibly friendly and welcoming, making us feel right at home from the moment we arrived. Our room was perfect, and the view overlooking the golf course was absolutely stunning. The restaurants offered exceptional dining experiences with delicious food, and the pool and jacuzzi were wonderful amenities that made our stay even more enjoyable. Everything about this property exceeded our expectations and truly deserves a 5-star rating. I highly recommend this place to anyone looking for a relaxing and memorable getaway—you won’t regret it. As a fashion designer based in NYC, I travel frequently and appreciate quality, comfort, and great service, and this property delivered on all three.