Grandover Resort and Spa

This is one of my favorite places for a getaway locally. My last visit wasn't so great. We got in late and needed a microwave. They didn't have them in the room, but I didn't realize there is no access to one at all. This is an upscale resort and I didn't have a way to heat up my meal?!? The room is very outdated. The edges were dirty and rusty. I paid $30 for a nasty omelet. It ended up in the trash with the rest of my cold food. We got a late checkout so that we could explore the hotel with our 7 year old daughter. She was interested in the gingerbread houses. At 11:07 we get a loud banging knock at the door. I opened the door to find the housekeeper yelling at me that checkout was at 11am. I told her we got a late checkout and she demanded to know at what time I was leaving. I'm half asleep and this lady is telling at me about something her front desk staff needed to inform her of. Not acceptable. We went to the pool (indoors) and the water was cold. The waterfall was warm, but the pool was not. We did not appreciate the experience at all during this visit. I pay more for hotels because I'm very particular about where I stay. This was a very disappointing experience.

Update: The resort replied that I was contacted offline. I was never contacted. This review is for my experience at the Grandover Spa at the Grandover Resort. I resisted writing this review until now because I was so upset with the way I was treated at this high end spa and just couldn't deal with writing a review the time. I have to express how appalled I am to have been treated like a second class citizen. My husband bought me a gift card last Christmas that would have covered several treatments. I was pleased with my first experience though I felt the front desk staff could be more courteous. I believe substandard staff usually starts with poor management, and this brings me to my next experience. My second experience was absolutely abhorrent. I booked a spa day for myself on my birthday. I planned an afternoon at the spa beginning with a swim, sauna, lunch at the resort and then end with a massage. Upon checking in I was refused a locker in the luxury spa locker room and was told I had to use the general outdated pool locker room, which was at the pool level, because I arrived too early before my spa booking. I was shown to the pool locker room and was given an old stained robe to use. After my swim I went downstairs to use the spa sauna and showers. I asked if I could get a locker at that time. I was refused again and told I could only get a locker 10-15 minutes before my massage appointment. So I had to go up and down levels between the spa locker room and pool locker. I went to have lunch and returned 15 minutes before my appointment when the same girl told me she just gave away the last locker!!!! Just so I didn't have to go back upstairs to the pool locker, I was given a Grandover paper bag to put my clothes into and I took my purse in with me to my massage appointment. I was fuming and my massage experience became a venting therapy session with the massage therapist who was very kind and apologetic. It's been a year since I recieved the gift card from my husband and I still have money on it because after my birthday experience I haven't wanted to go back.

Came here for a monthly outing with 7 good friends and this place was lovely . The waitstaff was superb. The young man who waited on us was perfect. He fit great with the group of women with satin Christmas pajamas celebrating the holidays together. One of us had the Shrimp and Grits and that was extremely good. That was the only entree but we all had a cocktail. I had the Rudy's Red Nose and baby Rudy did not disappoint. It was only 4 ingredients boy was it tasty. And for $15 if I could bring 2 or 3 home for later I would have.

My husband and I celebrated our 17th Wedding Anniversary here. We had a great time. The food in the Finnial was absolutely amazing. Our server was very classy and knowledgeable. I cannot remember her name but she was phenomenal.

After I rocky experience a few months back… The Grandover Has redeemed itself. It was a perfect Stay. The room was very clean and very quiet but the stand out for sure was the breakfast. We skipped the buffet and ordered from the menu and it was perfect! Coffee was great. Food was done correctly. Cheers to the staff!