Grandover Resort and Spa

For 20 years I have road by , wondering what this resort and spa was about. To be invited to a wedding and to experience the love and joy just thru staff was wonderful. Those that served us gave us smiles and perfection especially Ms. Rosa who made sure we had a great time and our drinks were wonderful. Front desk staff...thank you so much for a quick check in and check out...and I appreciate receiving fresh ones to make sure tips were left. The Bank dont give out that freshness...lol! Overall you ALL GET A 1 MILLION STARS...to a lil girl who finally got her wish....thank youuuuu! The Richmonds will be back

Rooms were luxurious, modern, and well maintained. The room was exceptionally clean and the bed was maybe the most comfortable I have ever experienced. The service was good but not exceptional. The service prior to arrival was great. We needed some assistance with the reservation and the staff who assisted were very helpful. However, at check-in no one explained any amenities, extra options, or dinner reservations at the inhouse restaurant, Finial, which we did visit and it was phenomenal. This was a little late anniversary getaway for my wife and I to get some time to reconnect and enjoy the peace and quiet.Overall this was a great stay for my wife and myself.

This is a great place!! The rooms were lux, cozy and comfy. I wish we had a chance to enjoy the pool and spa. The bars on site are so fun. The night we were there was karaoke night at one of their bars and it was so fun and they have another bar with pool tables and shuffle board that was also fun as well. I also appreciate that they still serve hot food until midnight! The staff here was very friendly, and I appreciate that they have full bottles of shampoo, conditioner, and body wash!! It is so convenient to have that instead of those tiny bottles.

My husband and I love getting away to the Grandover Resort. It is a short drive from our home and we love to come her to relax . We enjoyed our wonderful breakfast, that was filled with a variety of scrumptious foods. During the day we relaxed poolside enjoying the breeze under the cabana. In the evening, there were options to have dinner in the restaurant or order appetizers at the bar listening to live music. The grounds are beautiful and very well maintained. There are many great places to walk and you can rent a bike as well. Lovely place.

I stayed at your hotel August 20–21, as part of a leadership meeting for my company. I checked in around 5:50 PM on Wednesday the 20th and immediately ran into issues with my room. When I arrived, the door wouldn’t open despite the lock turning green. After several minutes of trying, I had to get help from a maintenance staff member, who had to physically force the door open with his shoulder. Once inside, I noticed a strong smell of urine. The bathroom had used toilet paper on the floor, and the toilet had not been flushed. I reported this to the front desk and was told the room would be cleaned while I went to dinner. After dinner and a team-building event, I returned to find the room still hadn’t been cleaned and the odor remained. I went back to the front desk and was told the cleaning staff had left for the night, and no other rooms in the hotel were available. Eventually, someone was found to clean the bathroom, but this took 30–40 minutes from the time I reported it. While the bathroom was cleaned, the smell lingered throughout the room. I was advised to speak with the director the next morning before checkout, but they weren’t available. I left my contact information for a second time and was told I’d be contacted. A week passed and I was not contacted by anyone at the Grandover Resort, so I reached out to the General Manager. He responded via email that the Operations Manager would be reaching out. The Operations Manager did respond, but only to say thank you for bringing this to their attention. And to tell me that others were impacted as well. This was an unacceptable experience, made worse by the lack of communication and follow-up. At no point was any accommodation or effort offered to make up for the inconvenience and poor customer experience, which was disappointing. As it stands, I have strong reservations about referring or revisiting this resort in the future. I'll also be sharing my concerns with my employer for future meetings.