Grandover Resort and Spa

The chef is beyond marvelous! The Sea Bass and cornbread were absolute heaven. My first Ox Tail was also very, very good. The entire team at this hotel understands what hospitality really means...from the welcome from the Bellman and Concierge, to the front desk team and the restaurant service, everyone exemplifies fabulous attention to guests and their needs. Even the General Manager said hello! I'll be back, more than once! Thank you!

For 20 years I have road by , wondering what this resort and spa was about. To be invited to a wedding and to experience the love and joy just thru staff was wonderful. Those that served us gave us smiles and perfection especially Ms. Rosa who made sure we had a great time and our drinks were wonderful. Front desk staff...thank you so much for a quick check in and check out...and I appreciate receiving fresh ones to make sure tips were left. The Bank dont give out that freshness...lol! Overall you ALL GET A 1 MILLION STARS...to a lil girl who finally got her wish....thank youuuuu! The Richmonds will be back

Improvement in processes would result in a better customer experience overall. Provide explicit and clear instructions, especially for first-time visitors to the spa. In 2025 it is ridiculous to require visitors to spa to sign in on paper on a clipboard! If guests to the spa are given clear guidelines ahead of time about what amenities may or may not be used they can follow them. I was told by one receptionist that any hotel guest could use the relaxation room, and when I went in there to await my spa appointment the following morning, it was clear from the other attendants that I was violating a rule and was asked 'did you sign in on the clipboard?' Some of these other comments may seem petty, but a luxury resort should make every effort to ensure the 'small' things work well too!

The brunch here is amazing!!! Service is great also. I come here a lot with my cousins for brunch. You are going to pay a pretty penny for it but it is worth it. Eggs, waffles, pancakes and omelets made to order. Fresh fruit, grits and biscuits hot off the griddle. You name it they have it. The hotel is amazing too. We stayed there after we got married in 2011 and it was beautiful. Will I go back absolutely. I have been quit a bit in the past year and will continue to go.

Rooms were luxurious, modern, and well maintained. The room was exceptionally clean and the bed was maybe the most comfortable I have ever experienced. The service was good but not exceptional. The service prior to arrival was great. We needed some assistance with the reservation and the staff who assisted were very helpful. However, at check-in no one explained any amenities, extra options, or dinner reservations at the inhouse restaurant, Finial, which we did visit and it was phenomenal. This was a little late anniversary getaway for my wife and I to get some time to reconnect and enjoy the peace and quiet.Overall this was a great stay for my wife and myself.