Four Points by Sheraton

The hotel is beautiful and clean and the staff is friendly and welcoming. We had an incident at a different hotel a few miles away that resulted in the need for a new place to stay and McKayla was incredibly helpful in getting us set up and even getting us checked in super early. She turned a rough morning elsewhere into an amazing and memorable experience for the remainder of our day in Myrtle Beach. Her kindness and compassion are qualities that aren’t always matched by others in the hospitality industry. She will never know just how big of an impact she had on our vacation. She deserves to be recognized for that!

The room we stayed in the office chair looked like it came from Goodwill. Back all scratched up . The fridge scratched up. Paint on the trim boards Ceiling and wall was like bubbled. The grass not mowed or weedeated outside walk area an out door sitting area. Trash on the ground by the pool. In the lobby area that had a big like swamp cooler ac blowing. Disappointed. However, we are only here to do the presentation for timeshares . Otherwise this would definitely not be a choice.

I wish I got her name but unfortunately didn't, the lady at the front desk in the evening is so nice and helpful, she had a smile and kind word for everyone. Hotel itself is nice, clean and updated and location is perfect. The restaurant inside the hotel wasnt good at all we ended up throwing everything but the fries out. The pizza was soaking in sauce, burger had no taste and wings werent cooked fully, server was nice.

I bought a trip through monsters at the beginning of the year. After receiving several phone calls about the trip I finally booked a destination. I know myrtle beach is an older destination. However this was the worse Marriott hotel I've even been too! I almost threw up from the hallways smelling like urine. My phone didn't work I was told I would receive a new one that never happened. I was there for 3 days. It's not near the beach at all. The on site restaurant was good but the rooms are so outdated and I know it's in the budget to replace the carpet.

Our stay had a few positives: the location was very quiet, ensuring we were never disturbed at night, and the room itself was clean. However, this was the first time I have ever had such a poor overall experience at a hotel. ​Upon arrival, the elevator was out of service, forcing us to walk to the other end of the building just to reach our floor. Once we entered our room on the 5th floor, we were immediately hit by a strong, musty odor. It smelled intensely of dampness and mold, making it very difficult to breathe. ​The air conditioning unit was ineffective; although it was set to 65, it did not dehumidify the room at all—it simply circulated the damp, foul-smelling air. Furthermore, the unit lacked an "auto" setting and blew directly onto our beds the entire time. As a result, my child developed a severe ear infection due to the constant draft, which required a course of antibiotics after we returned home. ​In the bathroom, the water pressure from the sink faucet was so low that it was nearly impossible to wash our faces, although the shower pressure was fine. Additionally, we were told that breakfast was available for $14.50, yet there was no one at the breakfast area in the morning. Even in the lobby, there was a portable air conditioning unit, which suggests that the hotel’s central HVAC system is failing. ​The situation was so bad that we had to wash every single piece of clothing we brought with us upon returning home because everything smelled like the room. I would strongly advise against staying at this hotel. ​To conclude, this is the first time I have ever been dissatisfied with a Marriott Bonvoy property.