The State View Hotel

My recent stay at the StateView Hotel was disappointing. The main issue during our stay was poor house keeping. We stayed for 3-nights and our room was never cleaned. Tried calling the front desk on the room phone but no one ever answered, so we had to go downstairs to request housekeeping services. The girl at the front desk seemed annoyed about our request and said she would notify housekeeping. We were told two days in a row that someone would come clean the room but each evening when we returned to the hotel, it had not been cleaned. The trash cans in our room were full, the bed had not been made and our towels were never replaced. We went to the front desk a third time to request service and received no explanation for why our room was not cleaned. Instead, we were handed towels from behind the front desk to take upstairs ourselves. On a positive note: the hotel is nice, well kept and quiet. The bar staff were very friendly—but front desk staff were not (specifically the evening/night staff). This is highly unprofessional and not up to the Marriott standard. Will not be back here.

I recently stayed at the StateView Hotel by Marriott in Raleigh, and I must say that the property itself is quite impressive. The hotel is new, inviting, and exudes a charming southern atmosphere. The rooms were well-appointed, and the overall ambiance made for a pleasant stay. However, my experience with the front desk staff was far from satisfactory. Upon check-in, the receptionist was notably rude and unhelpful. She didn't provide any details about the property or amenities, and the entire process felt very transactional—she simply took my name, processed my payment, and handed me my room key. This lack of warmth and hospitality was quite disappointing. On a positive note, the bartenders at the hotel were exceptional. Both bartenders went out of their way to provide outstanding customer service, making my evenings at the bar enjoyable and memorable. Their friendly demeanor and attentiveness were highlights of my stay and almost made up for the shortcomings elsewhere. Unfortunately, another significant issue was the lack of hot water during my stay. Despite reporting the problem twice, I never received any follow-up or resolution from the hotel staff. It appears from previous reviews that this is a known issue, which is concerning and unacceptable for a property of this caliber. Overall, I'm giving the StateView Hotel 3 stars. The potential for a 5-star rating is there, but it hinges on resolving the hot water issue and improving the attitude and helpfulness of the front desk staff. The charming property and excellent bartenders deserve recognition, but these positives were overshadowed by the negative aspects of my stay.

Our entire stay at this hotel was terrible. The front desk staff were rarely at the desk. From check in, until check out, we constantly had to wait on someone to arrive. On day 1, we noticed the shower was dirty. We told the front desk and they never came to clean it. On day 2, room service did not clean the room, replace towels, etc. The front desk staff claimed they did not know why the room was not cleaned and simply blamed the day time cleaning crew (in a derogatory way). The towels they gave us were dirty and we had to ask again for more. Overall, the front desk staff provided very poor service and did not care about the concerns and issues we raised. The external view of the hotel is really nice, but there are many internal concerns. I would not stay here again.

Our stay last week was very disappointing. We booked this hotel based on the great reviews of the pool. Unfortunately the pool was filthy and we weren't able to enjoy it. I complained to management but nothing was done to take care of the issue. Upon checkout I voiced my concerns again and was told that the manager was busy but I should expect a call that day. I never heard from management. Although the hotel itself is very pretty and welcoming, the pool is beyond disgusting and management could care less. I would think twice about booking here

Our experience was not good. We asked for cleaning the bathroom which we needed and it tools them more than 1.5 hrs to send someone to help with it. We called twice and no one knew when someone will come to help. The services don’t deserve to be defined under Marriott valuable brand. However, the gentleman who came to help with cleaning the bathroom was nice and all these stars are for his responsible manner.